Customer journeys are still too fragmented to scale
Customer-facing workflows often live across disconnected scripts, forms, documents, portals and support teams. As products and processes become more complex, customer interactions become slower, less consistent and harder to improve.
Forms and scripts don’t adapt to customer context, intent or product complexity.
Static journeys
Traditional bots can answer simple questions, but rarely guide, qualify and complete real customer workflows.
Limited automation
Business teams often need support from IT, vendors or multiple disconnected tools to launch and improve journeys.
Operational friction
One platform to create customer journeys that understand context, guide customers and take action
Dharma CX brings together knowledge, agents and orchestration in one operating layer for customer-facing journeys. Design, test and run experiences that explain products, collect information, trigger actions and support customers across service, claims and product guidance.
Knowledge-powered
Use product documents, policies, FAQs, procedures and internal knowledge to ground every interaction.
Agentic
Let AI agents qualify users, collect missing information, make context-aware decisions, trigger tools and move cases forward
Multi-channel
Deploy the same workflow across chat, voice, avatar and embedded web experiences.
Dharma CX helps teams reduce manual effort, accelerate launch cycles and improve the consistency of customer-facing operations.
Instead of stitching together scripts, forms, bots and channels, teams can manage guided workflows through one platform built for product guidance, service and claims.
High-impact workflow areas
Dharma CX is built for customer-facing workflows where product logic, operational processes and customer interaction need to work together. From product guidance to service and claims, teams can launch more adaptive and scalable journeys across channels.
Help customers understand products, compare options and move toward the right next step through guided, knowledge-powered interactions.
Product guidance and cross-sell
Service and support
Resolve questions, collect the right information and guide customers through service workflows with greater speed and consistency.
Claims interactions
Support claims intake, explain next steps and reduce friction across documentation, routing and customer communication.
Built for both business teams and developers
Dharma CX gives business teams the tools to shape and test customer journeys, while giving developers the APIs and SDKs needed for production deployment.
For business teams
Design, refine and test guided workflows without relying on static scripts, fragmented tools or long delivery cycles. Use Dharma CX to shape product guidance, service and claims journeys before they go live.
For product and engineering teams
Use APIs, SDKs and embedded runtime components to integrate Dharma CX into portals, apps, customer touchpoints and internal systems, with the control required for production deployment.
Studio for design and testing. APIs for orchestration and integration.
SDKs for deployment in any environment.
Discuss a Pilot
Explore how Dharma CX could enhance your customer journeys.